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Executive Summary

A growing real estate agency, wanted to enhance customer support by providing instant, 24/7 assistance to clients. By implementing an AI-powered chatbot using Azure AI and Databricks, the agency streamlined client interactions, reduced response times, and increased client satisfaction.

About Client

The client is a growing real estate agency specializing in residential and commercial properties. With a commitment to delivering exceptional customer experiences, the agency aimed to address challenges in providing timely, efficient, and round-the-clock client support. Catering to a diverse clientele, including buyers, sellers, and investors, the agency sought to modernize its operations by integrating AI-driven solutions. Their proactive approach to leveraging technology underscores their mission to improve customer satisfaction, streamline communication, and stay competitive in the real estate market.

Problem Statement

Delayed Responses

  • Clients often faced delays in receiving answers to their inquiries.

High Support Costs

  • Human agents were overwhelmed during peak hours, increasing operational costs.

Limited Availability

  • The agency could not provide round-the-clock support, missing opportunities to engage potential buyers.

Solution Overview

We implemented an AI-powered chatbot that :

Handles Common Queries

Provides instant responses to frequently asked questions.

Integrates with CRM

Updates client interaction data in real-time for personalized follow-ups.

Multi-Channel Support

Operates across the agency’s website, CRM, and messaging platforms.

Key Components

#1. Data Preparation:

  • Historical client interactions were processed to train the chatbot.
  • Used Azure Data Factory to clean and structure data for training.

#2. Chatbot Development:

  • Built using Azure Bot Service for natural language processing (NLP).
  • Integrated LUIS (Language Understanding Intelligent Service) to understand and respond to user intents.

#3. Integration:

  • Connected the chatbot to the agency’s website, CRM, and property database.
  • Enabled seamless scheduling and inquiry updates in the CRM.

#4. Continuous Improvement:

  • Deployed in Databricks for real-time feedback analysis and chatbot performance improvement.
  • Regularly updated with new FAQs and market trends.

Tech Stack & Tools

Azure Bot Service

  • Chatbot framework and NLP capabilities.

LUIS

  • For intent recognition and natural language understanding.

Azure Data Factory

  • Data integration and preparation for chatbot training.

Databricks

  • For performance analysis and chatbot improvement.

CRM Integration

  • Ensured real-time updates of client interactions.

Team Composition

  • Project Manager: 1
  • AI Developer: 1
  • Data Engineer: 1

Clientele

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Testimonials

Our Slam Book

Tony Lehtimaki

DIRECTOR - AMEOS

Spain

Very professional, accurate and efficient team despite all the changes I had them do. I look forward to working with them again.

Antoine de Bausset

CEO - BEESPOKE

France

They are great at what they do. Very easy to communicate with and they came through faster than I hoped. They delivered everything I wanted and more! I will certainly use them again!

Vivek Singh

MARKETING & SALES HEAD - VARMORA

Gujarat

I really liked their attention to detail and their sheer will to do the job at hand as good as possible beyond professional boundaries.

Nimesh Patel

DIRECTOR - COVERTEK CERAMICA

Gujarat

Excellent work, and on time with all goals. Communication was very easy, and knowledge of work was excellent. Will be working with them on upcoming projects. I highly recommend.

Craig Zappa

DIRECTOR - ENA PARAMUS

United States

"I would like to recommend their name to one and all. No doubt" their web app development services cater to all needs.

Neil Lockwood

CO-FOUNDER - ESR

Australia

Aglowid is doing a great job in the field of web app development. I am truly satisfied with their quality of service.

Daphne Christoforidou

CEO - ELEMENTIA

United States

Their team of experts jotted down every need of mine and turned them into a high performing web application within no time. Just superb!

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Contact number

+91 8487981277

+1 770 796 0077

Email Address

[email protected]

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