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Executive Summary

A gallery/museum implemented an AI-powered conversational chatbot to enhance visitor engagement, improve accessibility, and provide real-time assistance. The chatbot, integrated into kiosks and mobile apps, allowed visitors to explore exhibits, receive personalized recommendations, and access essential museum information in an interactive way.

About the Client

The client is a renowned museum in Paris with a rich collection of historical artifacts and cultural exhibits. Known for its extensive galleries and interactive programs, the museum attracts thousands of visitors annually. The client sought innovative solutions to enhance visitor experience and make the museum more accessible to diverse audiences, including individuals with disabilities, families, and international tourists.

Problem Statement

The museum faced several challenges:

Limited Staff Availability

  • During peak hours, staff struggled to assist all visitors effectively.

Low Engagement

  • Visitors often missed key exhibits due to a lack of guided interaction.

Inefficient Query Handling

  • Staff spent significant time addressing repetitive questions.

Solution Overview

We developed and implemented a conversational AI chatbot tailored to the museum’s requirements. The solution, integrated into strategically placed kiosks and the museum's mobile app, provided real-time assistance. Key features included:

Exhibit Information

Visitors could ask questions about any exhibit, and the chatbot provided detailed descriptions, historical context, and related artifacts.

Tour Guidance

Personalized tour recommendations based on visitor preferences (e.g., time available, interests).

General Queries

Answered common questions about tickets, operating hours, and events.

Key Components

#1 Conversational AI Platform

  • Google Dialogflow CX was used for intent recognition and dialogue management. It enabled seamless integration with the kiosks and mobile app.

#2 Speech-to-Text and Text-to-Speech

  • Google Cloud Speech-to-Text converted voice inputs into text.

  • Google Cloud Text-to-Speech generated responses in natural voices.

#3 Kiosk Integration

  • Android based kiosks with touchscreens and microphones enabled visitors to interact with the chatbot in real-time.

#4 Mobile App Integration

  • The chatbot was embedded into the museum's mobile app for remote assistance.

#5 Backend Integration

  • A lightweight backend connected the chatbot to the museum’s database for exhibit information, event schedules, and FAQs.

#6 Analytics Dashboard

  • The museum staff accessed a dashboard to analyze visitor interactions, identify popular exhibits, and refine chatbot responses.

Results

250% Increase in Engagement

Visitors explored more exhibits and spent significantly more time engaging with artifacts after receiving detailed information.

30% Increase in Visitor Satisfaction

Improvement in satisfaction scores, with visitors praising the interactive experience.

40% Reduction on Staff Workload

Staff queries reduced by 40%, allowing them to focus on personalized assistance for high-priority cases.

Tech Stack & Tools

Google Dialogflow CX

  • Intent recognition and conversational flow design.

Google Cloud Speech-to-Text & Text-to-Speech

  • Voice input/output processing.

Firebase

  • Backend for managing chatbot queries and real-time updates.

Kiosk Platform

  • Android tablets running Kotlin and Jetpack Compose for UI.

Mobile App

  • Embedded chatbot developed using Flutter for cross-platform compatibility.

Analytics

  • Google Analytics for tracking visitor interactions and chatbot performance.

Team Composition

  • Project Manager: 1
  • AI/ML Engineer: 1
  • Android Developer: 1
  • Backend Developer: 1
  • Flutter Developer: 1
  • Content Specialist: 1
  • Quality Assurance Tester: 1

Clientele

Can't Wait to See Your Name Here

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Testimonials

Our Slam Book

Tony Lehtimaki

DIRECTOR - AMEOS

Spain

Very professional, accurate and efficient team despite all the changes I had them do. I look forward to working with them again.

Antoine de Bausset

CEO - BEESPOKE

France

They are great at what they do. Very easy to communicate with and they came through faster than I hoped. They delivered everything I wanted and more! I will certainly use them again!

Vivek Singh

MARKETING & SALES HEAD - VARMORA

Gujarat

I really liked their attention to detail and their sheer will to do the job at hand as good as possible beyond professional boundaries.

Nimesh Patel

DIRECTOR - COVERTEK CERAMICA

Gujarat

Excellent work, and on time with all goals. Communication was very easy, and knowledge of work was excellent. Will be working with them on upcoming projects. I highly recommend.

Craig Zappa

DIRECTOR - ENA PARAMUS

United States

"I would like to recommend their name to one and all. No doubt" their web app development services cater to all needs.

Neil Lockwood

CO-FOUNDER - ESR

Australia

Aglowid is doing a great job in the field of web app development. I am truly satisfied with their quality of service.

Daphne Christoforidou

CEO - ELEMENTIA

United States

Their team of experts jotted down every need of mine and turned them into a high performing web application within no time. Just superb!

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Contact number

+91 8487981277

+1 770 796 0077

Email Address

[email protected]

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