Chatbots in Enterprises – Its Challenges, Benefits and Applications

Lack of personal Assistance:

As an enterprise, you cannot provide personal assistance to each of your team members unless you get enough ROI (Return on Investment). Even if it is possible, there would not be enough space to have such facility, through personal assistance is the need of the time as it helps your business function smoothly.

As an enterprise, you cannot provide personal assistance to each of your team members unless you get enough ROI (Return on Investment). Even if it is possible, there would not be enough space to have such facility, through personal assistance is the need of the time as it helps your business function smoothly.

Solutions

That’s where Chatbot jumps in, acting as personal assistance to your every team member, helping them every piece of information they require. Chatbots turn into virtual assistants for each of your employees and help them remain focused on the essential tasks. With the support of Chatbots, they can undertake plenty of important tasks that include;

• Setting alarm
• Scheduling meeting
• Canceling scheduled meeting
• Make an edit in the scheduled meeting if required
• Scheduling business travel including booking tickets and accommodation

Lack of On-Demand Customer Support:

If you are dealing customer-centric business, then active and robust customer support team is a must. You need to a large workforce to provide on-demand customer support 24/7, and that is not possible for every business enterprises unless you are capable enough to bear some extra cost.

Solutions

Chatbots, especially the AI-powered chatbots, represent your business 24 hours a day and address every need of your customers. For example, if you Hire Artificial Intelligence Developers, your chatbots can facilitate various tasks for customers, such as registering complaints, checking complaint statuses, making service reservations, and even assisting in shopping endeavors. To achieve this, it’s essential to harness the potential of advanced AI and NLP-powered chatbots, as they excel in engaging customers in both formal and informal conversations. These cutting-edge chatbots possess the ability to not only comprehend customer behavior and emotions but also interpret nuances like slang, emojis, commas, and punctuation usage. Introducing chatbots into your Enterprise CRM Solution thus emerges as a strategically advantageous move.

Lack of In-Depth Product Knowledge :

There are thousands of products an enterprise has and that create some issues to customers as well. It may create difficulties for customers as they may not know where to begin their searches. The lack of clarity invites difficult situations. These are general issues, and your customer care team will get loaded with lots of work.

Solutions 
When you deploy Chatbots, they help your customers find and select the right products. You can find thousands of chatbots only on facebook messenger that have implemented by various brands to help customers solve their issues. At the time, these chatbots help them place an order, make payments, and much more. Besides, you can also deploy the chatbots to your sites, which will help customers right from the beginning and provide a better shopping experience. Customers can ask any questions about the machine as they shop and get prompt help. These are the chatbots which can be deployed across all enterprises. It will not only boost your customer base slightly it will increase sales too.

Lack in Smooth Business Processes:

(If you are not technologically equipped) You can find most of your employees spending their important time in completing mundane, repetitive, yet essential tasks. Due to which your employee don’t get enough time to focus on revenue-generating activities. So, the bottom line, there are plenty of things and activities which essentials, but you can find alternatives to handles such tasks instead of deploying significant workforce.

Solutions

The latest and technologically advanced Chatbots can be replaced for all these tasks and free your workforce for more productive works and activities. Chatbots can help your staffs carry out many tasks, whether it is conducting keyword research, chasing clients, and much more.

Poor Performance of HR and IT Department:

If you have a large number of employees, then it is inevitable that your HR and IT departments will get a lot of pressures from the team in the enterprises. Solving their issues is important and that will take time, no doubt. At the same time, answering questions asked by employees will consume lots of time to the concerned departments as they need to search through specific information asked by the individual employee.

Solutions

Now, you have chatbots which is capable of using internal data, give instant responses to your employees to their questions. So, that will help your HR and IT departments focus more on other activities.

Handling Data:

There are plenty of data generated by enterprises, and that is sometimes beyond the workforce to handle it correctly. Enterprises get data from various resources such as a large number of customers, employees, processes, etc. and analyzing and putting them right in order can be tough tasks. You cannot let go of such sensitive things as most of the data may be having some vital information.

Solutions

When you deploy AI-Powered Chatbots, you need just simple text command and your Chatbot would flick through the data (you require) before you in no time. Chatbots can bring segregated insights reports before you. You get insight reports of your customers’ shopping history, employees, sales and much more. At the same time, you can create a bot which can bring you conclusions of your data.

Time Consuming Business to Business Activities:

There so many things such as placing orders, making an information request regarding products and services and making payments for supplies, which may be handled by your team, is really time-consuming. A large portion of the workforce is wasted behind these B2B activities.
Solutions

The Enterprise-grade Chatbots can easily handle these B2B activities and your entire work load will be reduced with such chatbot integrated B2B solutions. The chatbots simply automate all these processes by redirecting everything to the Instant Messaging Platform. Having equipped with the latest technology such as AI and NLP, the chatbots could be able to answers all questions, including the products, invoicing, payments, and more.

Limited Data:

If you are using the Chatbots for organizational purposes (within the organization) only, then you can expect the right result and ample data to test. For example, the bot may not have enough data due to the limited numbers of the employee.

Chatbot Testing:

Chatbot evolves through upgradation of natural language models, and that’s the challenge for organizations to test and run Chatbot check its accuracy.

Privacy on Stake:

The conversational agents like Chatbots learn from data and feedback they collect at the workplace. This could lead to revealing some severe data to others. There has to the proper arrangement made to tackle the issues such as by giving employee right to turn off the listening capacity of the bot when needed.

Accessibility:

When you deploy Conversational equipment, you need to ensure that the interface of the bot is accessible to all your potential users. Sometimes, it may not function properly due to UX, language proficiency, capability, and working situation.

Text-Based Chatbots Lack Human Emotion:

If you have deployed text-based Chatbot, it can create some issues, sometimes. A human that understands context, intent, and emotion, chatbots (text-based) may lack in understanding the same. You need to educate even users to initiate chat and how to start asking questions to the text-based bot, though the latest AI-powered chatbots are intelligent and smart enough to interact with users in a great manner. However, if possible, voice-activated chatbots should be put in place instead of text-based chatbots.

NatGeo Genius:

Launched by National Geographic on Facebook’s Messenger to promote its new TV show “Genius,” which is based on the lives of famous faces like Albert Einstein and Pablo Picasso. The bot chat and converse with users using the voice of the Genius.

Hipmunk:

It’s a very popular chatbot that helps people get the best deals on travel, including flights, hotels, packages, rental cars and much more.

BabyCenter UK:

Launched by Johnson & Johnson family of companies, the BabyCenter UK website is a successful pregnancy and childcare resources, offering a plethora of services such as helping with personalized advice whether it is pregnancy or childcare.

Whole Foods:

The bot helps users with plenty of recipes, products, and cooking inspirations. Users can filter their choice and choose the food and recipes they want to see.