Industry
Service
Project Type
Service Provider Platform Development
Platform
Mobile App(user),
Web(Service Provider Portal, Admin Panel)
Country
United Kingdom
Duration
7 months
Team Size
5
Client
Beespoke is a UK-based company specializing in connecting clients with a variety of service providers, including cleaners, babysitters, and dog walkers.
End User
Clients seeking reliable service providers and service providers needing a streamlined platform to manage their offerings.
Problem Statement
Beespoke sought to create a unified platform connecting service providers—such as cleaners, babysitters, and dog walkers—with clients seeking these services. The challenge was to design an integrated system across three separate portals—mobile for users, and web-based for both providers and admins—that would streamline service management and ensure seamless delivery.
Challenges
- Multi-Platform Integration: Synchronizing mobile and web applications for users, providers, and admins to ensure a seamless experience.
- Provider Visibility: Creating a tiered visibility system based on subscription plans, while enforcing profile completeness to maintain quality.
- User Interaction: Facilitating smooth and secure communication between users and providers, with detailed history tracking and service ratings.
- Admin Control: Developing a comprehensive admin interface for efficient management of providers, users, and bookings.
Our Solutions
We developed a robust platform divided into three parts: a mobile app for users, a web app for providers, and a web app for admin management. These components were designed to synchronize efficiently, ensuring a cohesive and intuitive experience for all stakeholders.
Features
- Mobile App (User Platform): Enables users to sign in, browse providers, view service history, and communicate directly with service providers.
- Web App (Provider Portal): Allows service providers to register, manage profiles, and choose visibility plans. Providers must complete their profiles to be visible to users.
- Web App (Admin Portal): Equips admins with tools for overseeing users, providers, and bookings, ensuring smooth platform operation.
- API Integration: Implemented API support for seamless interaction between the mobile application and backend services.
Core Team
- Project Manager: 1
- Ionic Developers: 1
- Ruby on Rails Developer: 2
- Quality Assurance Engineer: 1
Impact
Reduced service matching time by 40% through optimized provider visibility and user interaction.
Achieved a 30% increase in user retention through improved service ratings and communication features.
Successfully onboarded 500+ service providers within six months of launch, showcasing the platform's scalability.
