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Industry

Retail

Project Type

Odoo POS customization and ERP integration

Location

USA

Timeline

8 Months

Team Size

7

Executive Summary

A multi-store retail chain struggled with fragmented POS systems and isolated inventory data silos that slowed customer service and created operational chaos. By deploying a custom Odoo ERP solution with an integrated Point of Sale interface, real-time inventory synchronization, and automated financial reconciliation, the retailer unified sales, inventory, and accounting into a single centralized platform. This Odoo POS customization transformed operations, enabling seamless cross-store inventory visibility, faster checkout processes, and consistent retail loyalty rewards across all locations.

Business Challenges

  • Fragmented Multi-store Inventory Visibility: Inaccurate stock levels across multiple locations led to frequent stock-outs and overstocking.
  • Inefficient Legacy POS Checkout Process: : Legacy systems caused slow transaction processing, resulting in long queues and customer dissatisfaction.
  • Disconnected Retail Systems: Inventory requires manual stock adjustments, and limiting cross-store inventory synchronization capabilities.
  • Manual Financial Reconciliation: Decentralized sales data required hours of manual entry for end-of-day accounting and reporting.
  • Disjointed Customer Experience: Inability to apply loyalty rewards or process returns consistently across different store branches.
  • Lack of Real-time Retail AnalyticsSlower decision making on inventory levels, sales and customer behavior patterns across locations.

Objective

  • Establish a centralized inventory system with real-time synchronization across all store locations and warehouses.
  • Optimize POS performance to reduce transaction times and support offline operations during connectivity loss.
  • Automate financial workflows to ensure immediate and accurate revenue recognition upon session closing.
  • Unify customer data to enable cross-store returns and a consistent loyalty program experience.
  • Implement granular reporting to track SKU performance and store profitability in real-time.

Key Modules Implemented

  • Point of Sale (POS): Customized interface for rapid checkout, hardware integration, and offline resiliency.
  • Inventory Management: Advanced multi-warehouse routing, serial tracking, and automated replenishment rules.
  • Accounting: Automated journal entry creation linked directly to POS session closures and payment methods.
  • Sales: Integrated order management for B2B clients and special orders originating in-store.
  • Loyalty & Rewards: Centralized configuration for points accumulation and redemption applicable at any branch.

Solution Overview

  • Unified Architecture: Architected a unified multi-company Odoo environment to centralize data while maintaining store-specific autonomy.
  • Custom UI: Developed a custom POS user interface optimized for touchscreens to minimize clicks per transaction.
  • Real-time Sync: Implemented a bi-directional synchronization engine to update stock levels instantly across the network.
  • Smart Replenishment: Configured automated reordering rules to trigger procurement drafts based on real-time sales velocity.

Architecture & Implementation

#1: Cloud Deployment

  • Deployed Odoo Enterprise on a scalable cloud infrastructure with PostgreSQL clustering for high availability.

#2: Secure Payments

  • Established a secure API layer to integrate third-party payment terminals for EMV-compliant transactions.

#3: IoT Integration

  • Configured Odoo IoT Boxes to bridge POS software with barcode scanners, receipt printers, and cash drawers.

#4: Data Migration

  • Migrated legacy product master data, sanitizing SKU variants and pricing structures for consistency.

#5: Phased Rollout

  • Executed a phased rollout strategy, starting with a pilot location to validate workflows before network-wide deployment.

Workflow

1

Transaction

Cashier scans items > POS queries local cache > Payment processed > Stock deducted instantly.

2

Replenishment

Stock dips below threshold > System triggers internal transfer request > Warehouse fulfills order.

3

Reconciliation

Store manager closes session > Cash counted > Variance checked > Journal entries posted automatically.

4

Customer Loyalty

Customer identified at POS > Global points balance retrieved > Rewards applied to current cart.

Outcome

  • Inventory Accuracy: Achieved 97% inventory accuracy across all locations through real-time automated synchronization.
  • Faster Checkout: Reduced average customer checkout time by approx. 30% via optimized UI and faster processing.
  • Efficiency Gains: Cut end-of-day reconciliation labor from 2 hours to under 15 minutes per store.
  • Stock Optimization: Eliminated stock-outs for top 50 operational SKUs using automated data-driven replenishment rules.
  • Enhanced CX: Enabled seamless cross-store returns, significantly improving customer satisfaction scores (CSAT).

Tech Stack

Framework

  • Odoo 17 (Python/JavaScript)

Database

  • PostgreSQL

Frontend

  • Owl Framework (Odoo Web Library)
  • XML
  • QWeb

Infrastructure

  • Linux-based Cloud Hosting
  • Nginx

Hardware Integration

  • Odoo IoT Box

Team

  • Project Manager: 1
  • Functional Consultant: 1
  • Odoo Developer: 3
  • QA Specialist: 1
  • Business Analyst: 1

Our Clients

Client Testimonials

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United States

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Digital Strategy Consultant - New Minds Group

United States

I brought Aglowid's team in to support a major digital transformation project for one of our clients. Their depth in data architecture and front-end engineering helped us accelerate delivery and exceed expectations. They don’t just execute - they think critically and offer valuable insights every step of the way.

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United States

What impressed me most was their ability to adapt quickly to the unique demands of the healthcare space. Aglowid helped us refine our platform with performance upgrades and backend improvements - all without disrupting our users. Reliable, detail-oriented, and refreshingly easy to work with.

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United States

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